Communications Coordinator

Are you passionate about social mission organizations? Do you have communications and marketing experience and want to make a difference to people living in pain? This might be the job for you.

Pain BC is a registered charity whose mission is to enhance the well-being of all people living with pain through empowerment, care, education and innovation. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.

Major duties and responsibilities

The Communications Coordinator is responsible for supporting the projects, campaigns and key activities outlined in the Communications Plan. The Communications Coordinator works closely with the senior roles in the Communications team to plan, create, and implement communications deliverables for Pain BC.

The Communication Coordinator’s primary purpose is to support Pain BC’s external communications efforts. This includes managing its social media presence, its websites, and various newsletters; liaising with internal and external stakeholders to create and deliver pain-related content; and building and maintaining positive relationships with diverse audiences through all external communication channels.

  • Content planning, creation and implementation – Creates and/or sources appropriate written and visual content for external communication channels. Creates and organizes content calendars for social media channels, newsletters, podcasts and forum series. Develops and implements ongoing communications deliverables.
  • Community building – Engages and builds lasting relationships with stakeholders and community members through all external communication channels.
  • Knowledge sharing – Shares relevant and meaningful content for diverse audiences through social media channels, newsletters and websites.
  • Administration and logistics – Books meetings and plans small events, coordinates service providers, responds to external inquiries, and other tasks as required.
  • Promotion – Delivers effective marketing campaigns and initiatives for all educational opportunities, support services, fundraising, and other organizational events and projects. Works with vendors and advertisers to create promotional collateral and campaigns.
  • Branding and style – Ensures organizational brand and style guidelines are followed in all communications. Provides support to internal staff on ensuring the appropriate branding of all external-facing content.
  • Content management – With support from the Communications Lead, oversees the day-to-day management of all external communication channels. Adds and updates content on all communications platforms, as necessary, and writes compelling copy.
  • Performance monitoring – Produces performance indicator reports to provide insight regarding audience engagement, reach, and other key evaluation metrics as directed by the Communications Lead.

Requirements and qualifications

Education

  • Bachelor’s degree or diploma in a relevant field or equivalent combination of experience

Experience

  • Minimum 2 years of experience in an external communications role is desired, preferably with a non-profit organization
  • Previous experience working with vulnerable and/or marginalized populations is an asset

Key skills, knowledge, abilities

  • Communication – Has superior written and verbal communication skills and a thorough understanding of best practices around communicating to diverse audiences, including minority groups and vulnerable populations (e.g. people with pain, LGBTQ2S communities, Indigenous peoples, etc.).
  • Interpersonal – Maintains a positive and respectful attitude when working with others. Is service-oriented and a team player. Can comfortably interact with a diverse range of stakeholders.
  • Self-directed – Able to determine priorities and meet deadlines with minimal supervision. Finds relevant and appropriate content to share with patient and provider audiences with minimal supervision.
  • Proficiency – Well-versed in using a diverse range of digital tools: Hootsuite, Google Analytics, Google AdWords, CRM systems (e.g., Blackbaud), MS PowerPoint, CMS systems (e.g., Drupal), and creative software (e.g., Adobe Photoshop, Canva). Comfortable learning new technologies.
  • Problem solving – Confidently navigates through challenging and/or unexpected circumstances, including managing potential conflicts and/or urgent situations that may arise with community members on social media platforms. Responds to challenging situations in a respectful and helpful manner. Uses good judgement to alert the Director of Communications to escalating issues.
  • Collaboration – Works well with others on collaborative projects and tasks. Responds well to competing demands.
  • Entrepreneurial – Seeks new opportunities for organizational growth through external communications channels and partnerships. Experiments with new content and material to further improve engagement metrics across all communications channels. Identifies and shares relevant opportunities with other portfolios.

Compensation and work context

This is a full-time, permanent position. The compensation range for this position is $45,000 to $60,000 per annum with a competitive benefits package, including RRSP matching and four weeks of paid vacation per annum. We expect to pay a starting salary of around $47,000 for this hire, but will consider skills and experience in making this decision.

Due to the COVID-19 pandemic, the successful candidate will work remotely from their home. The successful candidate will need to provide their own home office and be responsible for providing their own computer and phone. A stipend will be provided to cover for internet and phone service if the successful candidate will be required to work from home.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Kathryn Sutton, Director of Communications at kathryn@painbc.ca. This posting will remain available until the position is filled. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see www.painbc.ca or www.facebook.com/PainBC.