Are you passionate about social mission organizations? Are you an education professional with program management experience? Do you have a background or interest in health and medical education? This might be the job for you.

Pain BC is a registered charity working towards a future where no one is alone with pain. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, and stigma reduction and research.

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission.

Major duties and responsibilities

The Education Program Manager is responsible for the delivery of Pain BC’s educational programs for health care providers, patients, and our volunteer community. Education programs and resources may be local, community-based collaborations, national or province-wide in scope. They may be delivered online, face-to-face, in print, or in a blended delivery model, with multiple and diverse stakeholders.

The Education Program Manager liaises with stakeholders from a diverse set of backgrounds, including people from marginalized communities, to better design educational materials to suit their needs. The Education Program Manager is responsible for coordinating internal and external stakeholders to meet organizational, users and funder objectives. The role is responsible for coordinating the design of educational materials by internal staff and others (e.g. animators, developers, etc.). The role is also responsible for planning, overseeing, and supporting the development of curricula as well as the delivery of online and blended courses, webinars, and other educational resources.

Specific responsibilities include:

  • Program development – Designs the vision for an educational solution and distills it into requirements. Recommends the nature and scope of the solution and appraises new ideas and/or changes. Is responsible for determining program goals via data analysis and robust engagement with stakeholders.
  • Program management – Coordinates internal and external team members to smoothly run existing educational programs. Prepares long range plans for the delivery of educational programming. Monitors usage and evaluation metrics and ensures courses are updated based on feedback and new research developments.
  • Stakeholder management – Engages a diverse range of internal and external stakeholders, including those who experience marginalization, in a culturally sensitive manner to obtain buy-in and better leverage their skills and experience. Liaises with both technical developers, clinical staff, and lay users; is capable of translating objectives, requirements, and their implications between these stakeholders.
  • Curriculum design – Guides academic researchers, other Subject Matter Expert (SMEs), and colleagues to develop specific learning objectives and course curricula based on program objectives. Can evaluate sources of information for validity and relevance. Conducts user design research and analysis, including surveys and focus groups.
  • Program evaluation and assessment – Works with a third-party evaluator to design and assess program effectiveness. Initiates research projects related to the design and efficacy of blended and distributed learning materials and methods within the various programs supported. Creates regular reports to share progress with funders.

Requirements and qualifications


  • Requires a relevant degree in education (master’s degree preferred), or a combination of education health care


  • 5+ years of demonstrated experience managing programs in health and education contexts, from design, timelines and budgeting to course maintenance
  • Experience in the design of education material for diverse audiences, including clients, stakeholders, and the public. Experience in a variety of delivery methods
  • Experience working with a diverse set of stakeholders, ranging from health care providers to people who experience marginalization
  • Experience delivering educational materials covering sensitive topics such as anti-oppression, racism, systemic health inequality, trauma, etc.
  • Experience with delivery of online and in-person education

Key skills, knowledge, abilities

  • Group facilitation and communication – Is comfortable adapting their message and presenting to a diverse set of audiences, obtaining buy-in from stakeholder groups, and making effective proposals.
  • Program lifecycle – Is knowledgeable in the management of educational programs at all stages of their lifecycle.
  • Written communication – Is comfortable writing clear and concise content tailored to a diverse set of audiences.
  • Interpersonal skills – Enjoys interacting with a variety of health care providers and patient stakeholders in a dynamic environment. Superior ability to communicate, coordinate and interact with diverse stakeholders.
  • Entrepreneurial orientation – Ability to recognize opportunity and grow it.
  • Self-directed – Ability to determine priorities, be self-directed and work with minimal supervision.
  • Health knowledge/medical education – Knowledge of or interest in chronic pain, health issues, systems and policy is an asset.

Reports to

  • Director, Education

Compensation and work context

This is a temporary, 1 FTE (37.5 hours per week) position. The duration of the contract is 18 months, with possibility of conversion into a permanent position.

The compensation range for this position is $75,000-$90,000 per annum with a benefits package in the top 10% of the non-profit sector, including RRSP matching and 4 weeks paid vacation per calendar year.

This role requires both in-office and remote working hours, but during the COVID-19 pandemic the work will be entirely remote. The successful candidate must live in the Lower Mainland and will need to provide their own office, including all necessary tools and equipment to fulfill the duties (e.g. home office, computer, phone). Pain BC is a flexible workplace and, after a successful probation period, a work schedule that accommodates the employee’s needs can be negotiated. Occasional availability for work in evenings and weekends is required to support educational events, such as conferences and special projects; some travel may be required for this same reason.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Jen Hanson, Director of Education at This posting closes at 5:00PM on August 7, 2020. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see or