Are you passionate about social mission organizations? Are you an education professional with instructional design experience? Do you have a background or interest in health and medical education? This might be the job for you.

Pain BC is a collaborative provincial non-profit organization working to improve the lives of the 1 in 5 British Columbians living with chronic pain. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission.

Major duties and responsibilities

The Instructional Designer is responsible for the delivery of Pain BC’s educational programs for health care providers, patients, and our volunteer community. Education programs and resources may be local, community-based collaborations or province-wide in scope, with multiple and diverse stakeholders. They may be delivered online, face-to-face, in print, or in a blended delivery model.

The Instructional Designer works with Subject Matter Experts (SMEs) to develop professional education for a variety of health care provider disciplines. The role is responsible for the design of educational materials and for the coordination of others (e.g. animators, developers, etc.) necessary for the design of a course. The role is responsible for planning, overseeing and supporting the development of curriculum and delivery of online and blended courses, webinars, and other educational resources.

Specific responsibilities include:

  • Program management – Is responsible for the smooth operation and continued improvement of assigned existing courses and/or the development, launch and evaluation of new courses; works with the Education and Project Management team to this effect
  • Course maintenance – Keeps existing courses updated with new content, research findings and learner feedback, publishes changes to Learning Management System (LMS)
  • Curriculum design – Works with SMEs and colleagues to develop specific learning objectives and course curricula based on the course objectives
  • Instructional design – Creates course content, designs multimedia assets, engages and manages contractors for asset creation
  • Support and teamwork – Supports day-to-day activities of educational programs and services (workshops, webinars, LMS, and other educational events)

Requirements and qualifications


  • Requires a relevant degree in education (master’s degree preferred), or a combination of education and experience in the development and delivery of technical training


  • 5+ years of demonstrated experience designing quality online, face-to-face, and blended learning for professional and lay audiences, ideally in medical or health education contexts
  • Experience in the design, development, presentation, and evaluation of education material for diverse audiences, including clients, stakeholders, and the public. Knowledge of online delivery mechanisms and experience in a variety of delivery methods
  • High level of proficiency in Articulate Storyline 360 and other visual design applications, including Adobe Software
  • Experience in building and managing courses in LearnUpon or another mainstream LMS

Key skills, knowledge, abilities

  • Course management – Applies structure, attention to detail and disciplined approach to managing educational programs throughout their life cycle
  • Technical skills – Fluent in various technical platforms, including Learning Management Systems and authoring tools such as Articulate Storyline
  • Design & multimedia skills – Basic design and layout skills using Adobe software. Basic asset creation and editing (video, audio)
  • Interpersonal skills – Enjoys interacting with a variety of health care providers and patient stakeholders in a dynamic environment; Superior ability to communicate, coordinate and interact with diverse stakeholders
  • Entrepreneurial orientation – Ability to recognize opportunity and grow it
  • Self-directed – Ability to determine priorities, be self-directed and work with minimal supervision
  • Health knowledge/medical education – Knowledge of or interest in chronic pain, health issues, systems and policy is an asset

Reports to:

  • Director, Education

Compensation and work context

This is a permanent, 1 FTE position (37.5 hours per week) position.

The compensation range for this position is $65,000-$83,000 per annum with a competitive benefits package, including RRSP matching and 4 weeks paid vacation per calendar year.

This role requires both in-office and remote working hours; the successful candidate must live in the Lower Mainland and will need to provide their own office, including all necessary tools and equipment to fulfill the duties (e.g., home office, computer, phone). Pain BC is a flexible workplace and, after a successful probation period, a work schedule that accommodates the employee’s needs can be negotiated. Occasional availability for work in evenings and weekends is required to support educational events, such as conferences and special projects; some travel may be required for this same reason.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Jen Hanson, Director of Education at This posting will close at 5:00pm on January 24, 2020. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please visit or