Are you passionate about social mission organizations? Are you an instructional designer with experience in multimedia design? Do you have a background or interest in health and medical education? This might be the job for you.

Pain BC is a registered charity working towards a future where no one is alone with pain. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.

Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission.

Major duties and responsibilities

The Instructional Designer is responsible for the design of Pain BC’s educational programs for health care providers, people living with pain, and our volunteer community. The Instructional Designer must have experience in designing innovative online and blended programs for adult learners, demonstrated through an online portfolio. The Instructional Designer should have expert command of educational technologies and design software, can successfully working with subject matter experts and other project stakeholders, an excellent understanding of learning design process and methods, and a track record of effective and engaging instructional delivery. The individual in this role will be required to develop programs to suit the needs of people living with pain from a diverse set of backgrounds, including people from marginalized communities.

Specific responsibilities include:

  • Course maintenance – Keeps existing courses updated with new content, research findings and learner feedback, publishes changes to Learning Management System (LMS).
  • Curriculum design – Works with academic researchers, SMEs, and colleagues to develop specific learning objectives and course curricula based on course objectives. Develops and writes new sections for materials where expertise is appropriate.
  • Instructional design – Creates course content, designs multimedia assets, engages and manages contractors for asset creation. Conducts instructional design research and analysis, including user research and focus groups. Can evaluate sources of information for validity and relevance. Liaises with stakeholders in the development of courses and related materials.
  • Support and teamwork – Supports day-to-day activities of educational programs and services (workshops, webinars, LMS, and other educational events).

Requirements and qualifications


  • A relevant degree in education, or a combination of education and health care is preferred


  • 5+ years of demonstrated experience designing quality online, face-to-face, and blended learning for professional and lay audiences, ideally in medical or health education contexts.
  • Experience in multimedia design (graphic design, audio/video, etc.).
  • Experience in the design and evaluation of education material for diverse audiences, including clients, stakeholders, and the public. Knowledge of online and in-person delivery methods.
  • Experience working with a diverse set of stakeholders, ranging from health care providers.
  • High level of proficiency in Articulate Storyline 360 and other visual design applications, including Adobe Software.
  • Experience in building and managing courses in LearnUpon or another mainstream LMS.

Key skills, knowledge, abilities

  • Instructional design – Knowledgeable in design methodology, curriculum and course development methods and research, and pedagogical practices in online teaching.
  • Technical skills – Fluent in various technical platforms, including Learning Management Systems and authoring tools such as Articulate Storyline. Comfortable learning how to use new applications and tools by doing and leveraging online resources.
  • Design & multimedia skills – Design and layout skills using Adobe software. Basic asset creation and editing (video, audio).
  • Health knowledge/medical education – Knowledge of or interest in chronic pain, health issues, systems and policy is an asset.

Reports to

  • Director, Education

Compensation and work context

This is a temporary, 1 FTE position (37.5 hours per week) position. This is a one-year contract with possibility of extension or conversion into a permanent role.

The compensation for this position is $60,000 to $75,000 per annum with a benefits package in the top 10% of the non-profit industry, including RRSP matching and 4 weeks paid vacation per calendar year.

This role can be done remotely; the successful candidate may live anywhere in Canada, but preference will be given to those that live in the Lower Mainland of British Columbia as occasional in-person meetings will be required after the COVID-19 pandemic. The successful candidate will need to provide their own office, including all necessary tools and equipment to fulfill the duties (e.g., home office, computer, phone). Pain BC is a flexible workplace and, after a successful probation period, a work schedule that accommodates the employee’s needs can be negotiated. Occasional availability for work in evenings and weekends is required to support educational events, such as conferences and special projects; some travel may be required for this same reason.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Jen Hanson, Director of Education at This posting closes at 5:00PM on August 7, 2020. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see or