Pain Support and Wellness Group Lead

Are you passionate about social mission organizations? Do you have experience in running support groups and other social work and want to make a difference to people living in pain? This might be the job for you.

Pain BC is a registered charity whose mission is to enhance the well-being of all people living with pain through empowerment, care, education and innovation. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.

Major duties and responsibilities

The Pain Support and Wellness Groups Lead is accountable to the Director of Support Services for the continuous improvement and delivery of all services pertaining to Pain BC’s Pain Support and Wellness Groups (PSWG). PSWGs offer an opportunity for people living with persistent pain to meet regularly online and build a community of support while learning about pain, pain management and coping strategies.

The primary purpose for the PSWG Lead role is to ensure the consistent and high quality of the support groups, including rewarding experiences for program clients and volunteers. This role involves the leadership of volunteers in the delivery of support groups for people living with pain across the province. The PSWG Lead may be required to provide support to clients, liaise with community stakeholders, and manage logistics associated with running the groups. The role contributes to the evolution of the portfolio and serves Pain BC’s leadership role in transforming the way pain is understood and treated.

  • Volunteer management – Provides a positive experience for volunteer support group facilitators across the volunteer lifecycle, from recruitment and selection, training, ongoing clinical and coaching support, through evaluation and departure. Takes part in recruitment and training of volunteers.Volunteers may also include practicum students supporting the program in other ways.
  • Program design – Works with the guidance of the Support Services Director to drive continuous improvement in the PSWG program’s impact, cost, scope, or quality of service.
  • Program delivery – Responsible for coordinating volunteer facilitators to deliver the support groups. Conducts debrief sessions with each team of facilitators on a regular basis and provides them with support as needed. Conducts continuing education workshops and group debriefs with facilitators. Provides crisis intervention support during groups.
  • Program quality – Ensures facilitators are fully prepared and trained to deliver a successful session. Responds to participant enquiries and reviews surveys and other feedback to monitor the quality of participant experience.
  • Relationship management – Fosters and maintains relationships with external stakeholders and partners including community and health care organizations.
  • Support services – Provides support to other colleagues in the delivery of the other Support Services programs on a needs basis, as directed by the Support Services Director.

Requirements and qualifications


  • A university degree in social work, counselling or psychology, or equivalent experience


  • Minimum 4 years’ experience in social work, counselling, psychology, or a related discipline
  • Minimum 4 years’ experience running support groups
  • Minimum 2 years’ experience supervising volunteers

Key skills, knowledge and abilities

  • Social work clinical skills, including crisis counselling, brief therapeutic interventions, and helping clients manage loss and grief
  • Comprehensive knowledge and understanding of emotional and mental health issues related to illness, injury, as well as cultural dynamics
  • Ability to use initiative and exercise judgement as required
  • Ability to work independently on complex matters
  • Knowledge of community resources, such as social, health and welfare programs, legislation, and policies
  • Demonstrated ability to assess a client’s situation, needs, and risk on the biological, psychological, social, and spiritual dimensions
  • Understand the frameworks used by various health care disciplines
  • Relationship management
  • Quality and continuous improvement
  • Problem solving and decision making
  • Communication skills (across various stakeholder groups)
  • Foreign language capacity an asset

Compensation and work context

This is a full-time, permanent position. The compensation range for this position is $60,000 to $75,000 per annum with a competitive benefits package, including RRSP matching and four weeks of paid vacation per annum. We expect to pay a starting salary of around $64,000 for this hire but will consider skills and experience in making this decision.

Due to the COVID-19 pandemic, the successful candidate will work remotely from their home. The successful candidate will need to provide their own home office and be responsible for providing their own computer and phone. A stipend will be provided to cover for internet and phone service if the successful candidate will be required to work from home.

Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ2S communities.

To apply

Specific inquiries about this posting can be sent to Magdalena Sweetgrass, Director of Support Services at This posting will remain available until the position is filled. Only those candidates selected for an interview will be contacted.

To learn more about Pain BC, please see or