Pain BC is a registered charity whose mission is to enhance the well-being of all people living with pain through empowerment, care, education and innovation. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.
Major duties and responsibilities
The Social Worker is accountable to the Director of Support Services for providing support across Pain BC’s three Support Services programs: the Pain Support Line (PSL), the Pain Support and Wellness Groups (PSWG), and Coaching for Health (C4H). This joint role includes responding to Pain Support Line calls and written requests, identifying and documenting helpful resources, liaising with community stakeholders, coordinating practicum students, and assisting with program development. The role also involves providing leadership to volunteers in the delivery of support groups for people living with pain across the province.
The primary purpose for the Social Worker component of this role is to apply a clinical and consultative social work lens through high-touch relationship management to deliver rewarding experiences for the PSL’s clients and volunteers. The primary purpose for the PSWG Lead component of the role is to ensure consistency and quality among the support groups, including rewarding experiences for program clients and volunteers.
The role contributes to the evolution of the portfolio and Pain BC’s leadership role in transforming the way pain is understood and treated. Specific responsibilities include:
- PSL client support – Responds to Pain Support Line calls as well as to written requests for support. Applies a trauma-informed, client-centred, strength-based and neuroplastic approach to client service. Determines and deals with emergent situations, including clients in a crisis. Provides clinical and consultative social work services; conducts need and goal assessments, goal setting, and action plans. Assists clients with system navigation and accessing resources to meet practical needs related to social determinants of health.
- Volunteer management – Provides a positive experience for volunteer support group facilitators and coaches across the volunteer lifecycle, from recruitment and selection, training, ongoing clinical and coaching support, through evaluation and departure. Takes part in recruitment and training of volunteers. Volunteers may also include practicum students supporting the program in other ways.
- Program delivery, quality and engagement – Ensures high quality of program delivery including client support, case documentation, process documentation, risk mitigation and continuous improvement. Works with colleagues to increase the reach of the programs. Conducts debrief sessions with group facilitators and on a regular basis and provides them with support as needed. Conducts continuing education workshops and group debriefs with facilitators. Provides crisis intervention support during groups.
- Relationship management – Fosters and maintains relationships with internal and external stakeholders and partners including community and health care organizations.
Requirements and qualifications
- A university degree in social work
- Current registration with the BC College of Social Workers
- Minimum 2 years’ experience in social work, counselling, psychology, or a related discipline
- Volunteer supervisory experience an asset
- Experience providing support in a group setting (e.g., support groups, therapy groups, mindfulness groups, etc.)
- Experience providing support via telephone (e.g., support or crisis lines, etc.)
Key skills, knowledge and abilities
- Social work clinical skills, including crisis counselling, brief therapeutic interventions, and helping clients manage loss and grief
- Comprehensive knowledge and understanding of emotional and mental health issues related to illness, injury, as well as cultural dynamics
- Ability to use initiative and exercise judgement as required
- Ability to work independently on complex matters
- Knowledge of community resources, such as social, health and welfare programs, legislation, and policies
- Demonstrated ability to assess a client’s situation, needs, and risk on the biological, psychological, social, and spiritual dimensions
- Experience with applications used to run the programs, such as patient databases (e.g., iCarol), charting tools (e.g., Jane App), spreadsheets, etc.
- Maintaining patient records and charting
- Counselling and/or coaching skills
- Leading volunteers (or staff)
- Relationship management
- Quality and continuous improvement
- Problem solving and decision making
- Communication (across various stakeholder groups)
- Foreign language capacity an asset
- Director, Support Services
Compensation and work context
This is a full-time, permanent position. The compensation range for this position is $60,000 to $75,000 per annum with a competitive benefits package, including RRSP matching and four weeks of paid vacation per annum.
Due to the COVID-19 pandemic, the successful candidate will work remotely from their home. The successful candidate will need to provide their own home office and be responsible for providing their own computer and phone. A stipend will be provided to cover for internet and phone service if the successful candidate will be required to work from home.
Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ+ communities.
Specific inquiries about this posting can be sent to Magdalena Sweetgrass, Director of Support Services at firstname.lastname@example.org. This posting will remain available until the position is filled. Only those candidates selected for an interview will be contacted.