Are you passionate about social mission organizations? Are you a counsellor or a clinical social worker that wants to make a difference in the lives of people with pain? Are you looking to transition from doing direct patient work to managing programs, helping them grow to help even more people? This might be the job for you.
Pain BC is a collaborative provincial non-profit organization working to improve the lives of the 1 in 5 British Columbians living with chronic pain. Our priorities include prevention and early intervention, education and empowerment, health care practice improvement and systems change, as well as stigma reduction and research.
Partnerships are the cornerstone of our organization; we catalyze strategic alliances with other non-profits, government, health authorities, patient groups, research institutions and the business sector in order to advance our mission.
Major duties and responsibilities
The Support Services Lead is accountable to the Support Services Director for providing on-going management of Pain BC’s Pain Support and Wellness Groups and Coaching for Health programs with support from the rest of the Support Services team. Our Coaching for Health program is an innovative, volunteer-led telephone coaching program that helps people in pain develop self-management skills (see more detail here). Our Pain Support and Wellness Groups are facilitated by trained volunteers and offer an opportunity for people living with persistent pain across 11 sites in BC to meet regularly and build a community of support while learning about pain, pain management and coping strategies (see more detail here).
On a day-to-day basis, the Support Services Lead conducts client intakes, pairs clients with volunteer coaches and provides ongoing individual and group supervision to volunteer coaches. The Lead also collaborates with the rest of the Support Services team to provide ongoing support and supervision to the volunteer facilitators of some of the Pain Support and Wellness Groups. In collaboration with the Support Services team the Lead engages in recruitment and training of new volunteer coaches and volunteer facilitators.
The primary purpose for the Support Services Lead role is to ensure the consistent and high quality of these two programs, including rewarding experiences for program clients and volunteers. The role contributes to the evolution of the portfolio and serves Pain BC’s leadership role in transforming the way pain is understood and treated. Specific responsibilities include:
- Client intake and support – Responsible for reviewing referrals from licensed professionals, conducting intake assessments, pairing clients with support services volunteers, and complex case support and management.
- Volunteer coordination – Provides a positive experience across the volunteer life-cycle, from recruitment and selection, training, ongoing clinical and coaching support, through evaluation and departure. Volunteers include coaches and support group facilitators.
- Program delivery – Responsible for organizing, daily operations monitoring, reporting on and evaluating of Support Services programs as delegated by the Director of Support Services.
- Program quality – Ensures the quality of programs including volunteer training and support, documentation, risk mitigation and continual improvement. Collection, analysis and interpretation of program specific data to inform quality assurance and program development.
- Program development – In collaboration with Support Services Team, plays an active role in program systems development and ongoing evolution.
- Relationship management – Fosters and maintains relationships with external stakeholders and partners including program referral sources, community and health care organizations.
Requirements and qualifications
- A university degree in counselling, psychology, nursing, or related discipline. Master’s degree preferred or equivalent experience
- Coaching qualification from an accredited ICF institute an asset
- Minimum 5 years’ clinical experience in counselling, psychology, nursing, clinical social work or a related discipline
- Minimum 5 years’ experience leading volunteers required
- Clinical supervisory experience an asset
Key skills, knowledge, abilities
- Counselling and/or coaching skills
- Leading volunteers (or staff)
- Relationship management
- Quality & continuous improvement
- Problem solving & decision making
- Communication (across various stakeholder groups)
- Director, Support Services
Compensation and work context
This is a permanent, 1 FTE (37.5 hours per week) position.
The compensation range for this position is $63,000 to $68,000 per annum with a competitive benefits package, including RRSP matching and 4 weeks paid vacation per annum.
The successful candidate will work from the Pain BC offices for the duration of their probation period. After the probation period has passed, and based on the requirements of the work, working remotely is an option for this position. If this is desirable, the successful candidate will need to provide their own home office and be responsible for providing their own computer and phone. A stipend will be provided to cover for internet and phone service if the successful candidate will be required to work from home.
Regular in-person meetings in the Lower Mainland are required.
Pain BC invites applications from underrepresented communities, including communities of colour, Indigenous communities, and LGBTQ+ communities.
Specific inquiries about this posting can be sent to Dorota Hedzelek, Director of Support Services at firstname.lastname@example.org. This posting will remain open until the position is filled. Only those candidates selected for an interview will be contacted.